Customer Service

Vertabase is dedicated to providing our clients with timely, effective service and support and we have a 99% satisfaction rating from our customers!* We understand that just having a new software tool is only one part of the project management picture. We believe support is the other essential component for success.

Our goal is to make setting up and using Vertabase as simple and as easy as possible. We offer a variety of ways to give you the support you need:

1. An integration consultant to help you understand how to make Vertabase work best for your company.
   
   
2. On site training, off-site group training, live phone training or video based training for your team depending on your needs and the package purchased.
   
   
3. Daily telephone and email support 9AM - 6PM EST Monday through Friday on regular business days.
   
   
4. Vertabase also features a context sensitive help system and full online manual.
   
   
5. Customized support packages can be purchased separately.

You get the five star customer service promise

You get more than features. You get support to make it work for you.

Free training

You get project management training included with your purchase. No additional fees for the training you deserve. Training makes a difference in the successful roll-out of project management software. You get the training and support to make your roll-out a success.

Free consulting

You get free project management consulting to help you design, plan and execute the implementation of project management software. Implementing a project management solution is more than just buying something off the shelf, it involves various people in an organization working together in ways they haven't before. You get experienced help to make sure your organization gets the benefits of implementing project management software.

Free five star customer support

You get five star customer support included in your purchase. Pick up the phone, click the help button in the software or send an email and receive clear, effective support. Your problems are solved. Your questions are answered, without having to pay extra or wait in line on a phone system (isn't that the way it should be?).